We offer worldwide shipping to any country with our strategic partners DHL Express, UPS, GLS, and Priority Mail.
Processing time
Our orders are usually processed within 1 working day.
Some of the products are available on backorder. In this case, the products are in stock with our suppliers in other locations and we usually need 1-3 more days to finalize the order.
Hot Products: Products marked as “Pre-Order” are expected to arrive in the next shipment and are available to pre-order only. They are expected to arrive in limited numbers and will be available to order on a first-come, first-served basis. These products will be ready to dispatch after the specified date in the product description. Pre-orders will be sent on a first-paid basis so we recommend ordering as soon as possible to ensure you have an opportunity to purchase one of these popular products.
Delivery time
The delivery time within Slovenia (our base country) takes 1 to 3 working days after the dispatch. From our experience, your orders are delivered in most cases on the next working day.
International orders to Europe are delivered in 3 to 7 working days after the dispatch and Intercontinental orders take 5 to 14 working days to deliver.
In some cases, the delivery might take longer than expected. Please allow up to 14 days.
Refunds
Returns
If you happen to change your mind, all items can be returned within 14 days, starting from the day after you receive your order. To ensure a seamless return process please contact us via email at info@biketrial.si
We only accept returns for customers on the following conditions:
- For items with a manufacturer seal, the manufacturer seal must be unopened
- The item must be in its original packaging with all original accessories
In cases of customer returns, shipping costs are paid by the customer.
Return policy on damaged, wrong, or dysfunctional products
If you find products in your order damaged, wrong, or dysfunctional please contact us directly by email at info@biketrial.si
In the aforementioned case, you will have 14 days to return these products and get a refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within 14 days of receiving the order.
You will NOT be charged for return shipping costs when returning an item that arrives damaged, wrong, or dysfunctional, as the shipping costs will already be paid by us in the return label.
Returning an order
Contact us via email at info@biketrial.si, and state the reason for your return, and we will send the RMA return label according to the reason for your return. The return label will have shipping costs paid.
Pack the item securely and return the item.
Canceling an order
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.
Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at info@biketrial.si and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement item.
Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes 3-5 business days to process. Refunds will be made in the original method of payment.
Contact Us:
Customer Support 24/7
Phone: +386 40 87 36 88
E-mail: info@biketrial.si